Privacy Policy

Company: WebRise

Product: Starwise

Privacy contact: info@trystarwise.com

Mailing address: 2255 St. Laurent Blvd.

This policy covers personal information we collect when you:

• visit our website;
• create an account and use Starwise;
• connect third-party review platforms;
• purchase a subscription through our Merchant of Record;
• contact support or communicate with us.

This policy does not cover third-party services you connect to Starwise. Those services are governed by their own privacy policies.

A. Information You Provide

• Account details such as name, email, role, business name, and preferences.
• Support and communication data you share in forms, email, or chat.
• Configuration content such as settings, templates, and brand voice preferences.

B. Purchases And Billing

We use a third-party Merchant of Record. Our payment processor handles checkout and billing, issues invoices and receipts, and handles applicable indirect taxes such as VAT, GST, and sales tax.

Our payment processor may collect name, email address, billing address, payment details, and order details. Starwise typically receives limited subscription metadata required to provision and support your account.

C. Information Collected Automatically

• Device and usage data such as IP address, browser, device identifiers, and usage timestamps.
• Cookie and session data used for authentication, preferences, and analytics.

D. Connected Platform Data

When you connect review platforms, we may process review content, ratings, review dates, reviewer display information, response drafts, and response history made available through those integrations.

• Provide and operate the Service, including account access and core features.
• Generate insights and suggestions, including AI-assisted analysis where enabled.
• Manage subscriptions, entitlements, and service communications.
• Provide support and respond to requests.
• Improve reliability, security, and performance of the Service.
• Send marketing communications where permitted by law.

Where required by law, we rely on one or more of the following legal bases:

• your consent;
• performance of a contract;
• legitimate interests;
• compliance with legal obligations.

Review data can include personal information. You are responsible for ensuring you have appropriate rights and legal basis to use Starwise to process this data.

We use cookies and similar technologies to keep users signed in, remember preferences, and analyze usage.

Disabling some cookies may impact functionality.

We do not sell personal information.

We may share information with:

• service providers that support hosting, analytics, support, and communications;
• our payment processor for checkout, fraud prevention, subscription processing, and billing records;
• AI providers, when required to generate requested outputs;
• legal and regulatory authorities when required by law;
• parties involved in business transfers such as merger, acquisition, or reorganization;
• other parties at your direction (for example, integrations you enable).

Starwise and its service providers may process information in multiple jurisdictions that may have privacy laws different from your location.

We retain personal information for as long as reasonably necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system can be guaranteed fully secure.

Depending on your location, you may have rights to access, correct, delete, restrict, object, or request portability of your personal information.

To request access or deletion, email info@trystarwise.com.

You can opt out of marketing emails using unsubscribe links in those emails.

Starwise is not intended for children. We do not knowingly collect personal information from children under the minimum legal age in their jurisdiction.

We may update this Privacy Policy from time to time. We will post updates on this page and revise the last updated date.

Email: info@trystarwise.com

Mail: 2255 St. Laurent Blvd.