Synchronize review, retention, and digital loyalty cards across channels
Starwise unifies post-purchase review collection with digital loyalty cards in Apple Pay and Google Wallet so marketing and support teams can run one consistent retention motion.
UGC growth
+41%
with delivery-verified review requests
SLA compliance
95%+
after AI queue prioritization
Repeat purchase lift
+16%
from tiered digital loyalty card retention triggers
Built for Omnichannel retail and direct-to-consumer brands
Priority outcomes for this vertical
Key outcomes
- Request feedback after confirmed delivery
- Auto-draft responses for product and service concerns
- Trigger digital loyalty card perks from verified repeat purchases
Common pain points
- Review collection drops after initial launch
- Support teams cannot prioritize high-impact issues
- Loyalty and review data live in separate systems
Workflow templates
- Post-delivery review and UGC flow
- Sentiment and issue tagging for support
- Tiered digital loyalty card nudges for repeat orders
KPI focus
Product review velocity
Track by SKU category
Response SLA adherence
Maintain target by channel
Repeat purchase rate
Improve over 90 days
60-day execution plan for Retail & E-commerce
Each phase maps to clear operators, outputs, and optimization checkpoints so the workflow scales.
Days 1-14
Connect orders and feedback triggers
Days 1-14 focus area
- Launch post-delivery request flows
- Define escalation thresholds for support
- Apply brand-safe reply templates
Days 15-30
Operationalize support and CX ownership
Days 15-30 focus area
- Stand up sentiment-based queue routing
- Audit response speed by issue type
- Align support playbooks across channels
Days 31-60
Drive retention with feedback data
Days 31-60 focus area
- Launch tiered digital loyalty card nudges
- Segment campaigns by review behavior
- Track repeat-order contribution in reporting
Who runs this playbook
CX manager
Own sentiment routing and response standards
Lifecycle marketer
Build review-to-digital-loyalty-card sequences
E-commerce lead
Track conversion and repeat-order impact