Synchronize review, retention, and loyalty across channels
Starwise unifies post-purchase review collection with repeat-order incentives so marketing and support teams can run one consistent retention motion.
UGC growth
+41%
with delivery-verified review requests
SLA compliance
95%+
after AI queue prioritization
Repeat purchase lift
+16%
from tiered retention triggers
Built for Omnichannel retail and direct-to-consumer brands
Priority outcomes for this vertical
Key outcomes
- Request feedback after confirmed delivery
- Auto-draft responses for product and service concerns
- Trigger loyalty perks from verified repeat purchases
Common pain points
- Review collection drops after initial launch
- Support teams cannot prioritize high-impact issues
- Loyalty and review data live in separate systems
Workflow templates
- Post-delivery review and UGC flow
- Sentiment and issue tagging for support
- Tiered loyalty nudges for repeat orders
KPI focus
Product review velocity
Track by SKU category
Response SLA adherence
Maintain target by channel
Repeat purchase rate
Improve over 90 days
60-day execution plan for Retail & E-commerce
Each phase maps to clear operators, outputs, and optimization checkpoints so the workflow scales.
Days 1-14
Connect orders and feedback triggers
Days 1-14 focus area
- Launch post-delivery request flows
- Define escalation thresholds for support
- Apply brand-safe reply templates
Days 15-30
Operationalize support and CX ownership
Days 15-30 focus area
- Stand up sentiment-based queue routing
- Audit response speed by issue type
- Align support playbooks across channels
Days 31-60
Drive retention with feedback data
Days 31-60 focus area
- Launch tiered loyalty nudges
- Segment campaigns by review behavior
- Track repeat-order contribution in reporting
Who runs this playbook
CX manager
Own sentiment routing and response standards
Lifecycle marketer
Build review-to-reward sequences
E-commerce lead
Track conversion and repeat-order impact