Grow 5-star volume without adding manager overhead
Starwise automates post-visit review requests, drafts responses for every rating, and routes low scores into service recovery tasks for local managers.
Rating lift
+0.5 stars
after 8-12 weeks in active locations
Reply turnaround
4x faster
with AI draft and approval workflows
Repeat visit growth
+14%
from linked review-to-reward journeys
Built for QSR, casual dining, multi-location restaurant groups
Priority outcomes for this vertical
Key outcomes
- Send review asks 45-90 minutes after closed tickets
- Escalate 1-2 star reviews to store leads within minutes
- Reward repeat diners for verified second and third visits
Common pain points
- Managers respond inconsistently across locations
- Negative guest experiences are discovered too late
- Loyalty promotion performance is hard to attribute
Workflow templates
- Post-visit review request workflow
- Shift-level response queue by urgency
- Win-back offer sequence for low-rated guests
KPI focus
Review request conversion
Track weekly by location
Average response time
Under 6 business hours
Repeat visit rate
Improve month over month
60-day execution plan for Restaurants
Each phase maps to clear operators, outputs, and optimization checkpoints so the workflow scales.
Days 1-14
Connect review channels and ticket events
Days 1-14 focus area
- Link POS closeout events to request triggers
- Set auto-response guardrails by rating and sentiment
- Define location-level escalation owners
Days 15-30
Stabilize response quality and speed
Days 15-30 focus area
- Launch daily manager inbox routine
- Track and coach response-time outliers
- Review sentiment trends by shift and store
Days 31-60
Scale loyalty loops from feedback
Days 31-60 focus area
- Trigger repeat-visit rewards after positive feedback
- Run win-back offers for detractor segments
- Report revenue lift by campaign and location
Who runs this playbook
Store manager
Own high-risk review recovery and local escalation
Regional ops
Monitor SLA compliance and coach underperforming stores
Marketing
Run repeat-visit and referral offers based on verified events