Protect trust while increasing review consistency
Starwise helps teams request feedback at compliant touchpoints, surface service issues early, and standardize responses across front-desk and care teams.
Review velocity
+38%
from appointment-triggered requests
Issue closure
<48 hours
for escalated low-rating events
Provider consistency
+22%
improvement in review-volume distribution
Built for Dental, medspa, PT, and outpatient clinic teams
Priority outcomes for this vertical
Key outcomes
- Trigger review requests after completed appointments
- Use sentiment-based routing for patient recovery calls
- Track service quality trends by provider and location
Common pain points
- Provider teams struggle with delayed patient feedback
- Response quality varies by office and shift
- Patient service issues are not consistently closed
Workflow templates
- Appointment-complete review sequence
- Negative sentiment escalation to care manager
- Weekly quality digest for leadership
KPI focus
Reviews per provider
Baseline and grow quarterly
Low-rating recovery rate
Resolve within 48 hours
Location reputation score
Maintain trend above target
60-day execution plan for Healthcare Clinics
Each phase maps to clear operators, outputs, and optimization checkpoints so the workflow scales.
Days 1-14
Deploy compliant request flows
Days 1-14 focus area
- Map review triggers to appointment states
- Configure approval policies by office
- Set escalation path for critical sentiment
Days 15-30
Operationalize clinic ownership
Days 15-30 focus area
- Establish daily queue reviews with front desk
- Define closure SLA for recovery cases
- Launch provider-level reporting
Days 31-60
Scale trust-building programs
Days 31-60 focus area
- Activate referral flows for high satisfaction segments
- Run monthly quality trend review
- Refine templates by specialty and location
Who runs this playbook
Clinic manager
Own patient experience escalation and closure
Front desk lead
Monitor daily request delivery and response queues
Regional director
Review provider trends and quality interventions