Lift both service lane satisfaction and showroom trust
Starwise helps automotive teams segment review workflows by sales and service, recover detractors quickly, and reward return appointments.
Service review volume
+27%
after lane-specific request automation
Detractor recovery
+34%
from manager-led escalation workflows
Service return rate
+12%
via reminder and reward triggers
Built for Dealerships, service centers, and auto repair groups
Priority outcomes for this vertical
Key outcomes
- Separate review streams for sales and service experiences
- Escalate unresolved complaints to fixed-ops leadership
- Reward recurring service visits and referral handoffs
Common pain points
- Sales and service feedback gets mixed together
- Complaint ownership is unclear between departments
- Retention campaigns for service return are inconsistent
Workflow templates
- Service-complete and delivery-day review asks
- High-risk detractor queue for managers
- Return-service incentive reminders
KPI focus
Sales vs service rating trend
Measure independently
Detractor recovery conversion
Raise monthly
Return service interval
Shorten gap over time
60-day execution plan for Automotive
Each phase maps to clear operators, outputs, and optimization checkpoints so the workflow scales.
Days 1-14
Separate sales and service signals
Days 1-14 focus area
- Configure stream-specific request templates
- Apply role-based routing by department
- Set high-risk review alerts for leadership
Days 15-30
Stabilize issue recovery operations
Days 15-30 focus area
- Set closure rules for unresolved complaints
- Track root causes by team and location
- Coach managers with repeat issue patterns
Days 31-60
Drive service retention
Days 31-60 focus area
- Launch return-service nudges
- Offer targeted loyalty incentives
- Report rebooking lift by campaign
Who runs this playbook
Fixed ops manager
Own service feedback resolution
Sales manager
Monitor delivery-day reputation outcomes
Dealer principal
Review monthly trend and risk dashboards