Turn completed jobs into high-intent referrals
Starwise connects review and referral prompts to completed work orders so field teams generate social proof and repeat demand from every job.
Review capture
+31%
from closeout-triggered requests
Escalation speed
Same-day
for critical service complaints
Referral bookings
+19%
with verified reward workflows
Built for HVAC, plumbing, electrical, and field-service businesses
Priority outcomes for this vertical
Key outcomes
- Auto-send review requests after job closeout
- Flag low ratings for same-day dispatch follow-up
- Activate referral rewards for verified new bookings
Common pain points
- Technicians are too busy to manage post-job follow-up
- Service issues are not escalated fast enough
- Referral programs lack reliable attribution
Workflow templates
- Work-order complete feedback request
- Technician performance insight rollups
- Referral credit automation by service type
KPI focus
Reviews per completed job
Increase each month
Referral-assisted bookings
Track by campaign
Issue resolution speed
Close same day when possible
60-day execution plan for Home Services
Each phase maps to clear operators, outputs, and optimization checkpoints so the workflow scales.
Days 1-14
Connect work-order systems
Days 1-14 focus area
- Trigger requests from closed service jobs
- Configure SLA alerts by service line
- Map escalation owner by dispatch region
Days 15-30
Improve field response quality
Days 15-30 focus area
- Launch technician-level review insights
- Run service-quality standups
- Automate repeat issue tagging
Days 31-60
Scale referral demand generation
Days 31-60 focus area
- Activate post-job referral flows
- Segment incentives by service type
- Track booked revenue influenced by referrals
Who runs this playbook
Dispatch lead
Own complaint triage and route urgent follow-up
Field supervisor
Coach technicians with recurring quality issues
Growth manager
Optimize referral campaign conversion